Terms & Conditions

1 – TERMS OF SALE

By placing an order with BOYBYHER you are consenting to purchase a product on and subject to the following Terms and Conditions regarding the shipping and delivery of your order. All BOYBYHER orders are subject to availability and confirmation of the order priced in AUD only. Times of dispatch may vary according to availability and subject to any delays resulting from postal services BOYBYHER will not be held responsible.

Orders will be dispatched within 12-48 hours after full payment is received and available in stock (Excluding weekends & public holidays).

2 – PAYMENT

All customer card details are masked for security purposes and administered automatically then destroyed once the transaction has been processed and approved. BOYBYHER will never retain your card details without your permission.

We accept the following methods of payment;
Credit Card
PayPal

3 – SHIPPING POLICY

AUSTRALIA WIDE SHIPPING
REGULAR POST ESTIMATION– 3-5 Business days
EXPRESS POST ESTIMATION– 1-2 Business days

INTERNATIONAL TRACKED SHIPPING
REGULAR POST ESTIMATION (COUNTRY DEPENDANT) – 5-8 Business days
EXPRESS POST ESTIMATION (COUNTRY DEPENDANT) – 3-4 Business days

BOYBYHER aim to deliver within the time indicated by us when you place your order, however, this is estimation only. BOYBYHER will aim to inform you if such a delay occurs to the estimation provided but will not be responsible for lost, stolen or packages delayed in transit.

Please ensure you have entered a street name and phone number for your order. It is crucial you enter the correct delivery address. BOYBYHER will not be responsible for incorrectly entered delivery addresses.

All products on ‘PRE-ORDER’ will be delivered as specified in the estimated time frame provided to you when placing your ‘PRE-ORDER’, unless advised otherwise.

4 – RETURNS POLICY

BOYBYHER accepts returns for all full price items that adhere to the following conditions. Unfortunately, Sale items cannot be returned.

Items must be returned within 14 days of receiving your order.
All original tags must remain attached.
Item(s) must be in original condition and unworn.
Return must be accepted via email confirmation before returning to PO Box.

To process your return contact BOYBYHER via info@boybyher.com  quoting your name, order number and item(s) you wish to return. Once you have received return confirmation via email, please send to the following address.  Any items returned outside the 14 day return period, or in a condition that indicates being worn or washed in any way, including make-up marks, will not be accepted for return.

PO BOX 6054
SOUTH YARRA
VIC, 3141

Your refund will be credited to the original credit card or PayPal account. please note credit card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between card issuers and unfortunately, we are unable to influence this.

Please make sure you post your return using a traceable service as BOYBYHER cannot be held liable for any lost packages. It is important to hold on to your tracking number to ensure the return package has arrived safely to us. BOYBYER does not cover any postage costs associated with domestic or international returns, all costs associated with returning items to us are the responsibility of the customer.

5 – FAULTY PRODUCTS

If you have unfortunately received a faulty product from BOYBYHER, please notify us as soon as possible via email to rectify your order: info@boybyher.com

6 – EXCHANGES

If you need to make an exchange, please email your requirements, quoting your name and order number to info@boybyher.com

We cannot guarantee that BOYBYHER will have the requested size in stock to exchange.

Any exchanges requested that BOYBYHER does not have in stock will be issued with a Credit Note or Full Refund.

7 – INDEMNIFICATION

You hereby indemnify to the fullest extent Company Name from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.

8 – CREDIT NOTES

Once you have received your credit note confirmation, it will be emailed to you and is valid for 6 months from the date sent to you.

9 – DUTIES & TAXES

BOYBYHER cannot be held responsible for any possible duties and taxes which may be incurred by customs in the country where delivery is made. If your order is subject to any additional duties or taxes at the arrival of your country, this is unfortunately out of our control. Please contact your local customs office, if you would like more information regarding duties and taxes.

10 – PRIVACY

Your privacy on the Internet is extremely important to us. BOYBYHER respects your right to privacy. Therefore BOYBYHER does not share.

11 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between Company Name and you in relation to your use of this Website and supersede all prior agreements and understandings.

12 – GOVERNING LAW & JURISDICTION

These Terms will be governed by and interpreted in accordance with the laws of the State of State, and you submit to the non-exclusive jurisdiction of the state and federal courts located in State for the resolution of any disputes.